Privacy policy

 

At The House of Noi, accessible from https://thehouseofnoi.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines how we collect, use, and protect your information in compliance with the Information Technology Act, 2000 (IT Act), SPDI Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023 of India.

This policy applies only to our online activities and is not applicable to information collected offline or via other channels.

Data Controller

The House of Noi is the data controller under Indian data protection laws.

Consent

By using our website, you consent to this Privacy Policy. For sensitive personal data (as defined under SPDI Rules, 2011), we obtain explicit consent.

Information We Collect

  • Personal Data: Name, email, phone, address, payment details (processed via RBI-compliant gateways).
  • Automated Data: IP address, browser type, device information, and usage patterns (via cookies).
  • User-Generated Data: Order customizations, account preferences, and communications.

Legal Basis for Processing

We process data under:

  • Consent: For marketing and non-essential cookies (you may withdraw anytime).
  • Contractual Necessity: To fulfill orders and services.
  • Legal Obligations: Under Indian tax, consumer, and data protection laws.
  • Legitimate Interests: Fraud prevention and website security.

How We Use Your Information

  • Process orders and deliver personalized products.
  • Improve website functionality and user experience.
  • Send transactional emails (order confirmations) and, with consent, promotional offers.
  • Comply with legal requirements (e.g., tax filings under the Goods and Services Tax (GST) Act).

Data Retention

We retain data only as long as necessary:

  • Orders: 5 years (for tax and warranty purposes).
  • User Accounts: Until deletion request or inactivity (2 years).
  • Legal Requirements: As mandated by Indian law.

Cookies & Tracking

We use:

  • Essential Cookies: For checkout and account functionality.
  • Analytics Cookies: Google Analytics (anonymized data).
  • Advertising Cookies: Only with prior consent.

Manage preferences via your browser settings or our cookie banner.

Data Sharing

We may share data with:

  • Payment Processors: GoKwik.
  • Shipping Partners: Shipway (order fulfillment only).
  • Legal Authorities: When required under Indian law.

Third parties must adhere to confidentiality agreements.

Your Rights (Under DPDPA 2023 & IT Act)

  • Access & Correction: Request a copy of your data or update inaccuracies.
  • Deletion: Ask us to erase your data (exceptions may apply).
  • Withdraw Consent: Opt out of marketing communications.
  • Grievance Redressal: Lodge complaints with our Grievance Officer.

To exercise rights, email Info@thehouseofnoi.com. We respond within 30 days.

Children's Privacy

We do not knowingly collect data from children under 18 without parental consent. Report accidental collection to Info@thehouseofnoi.com.

Security Measures

We implement:

  • SSL encryption for data transfers.
  • Regular security audits.
  • Role-based access controls for staff.

Updates to This Policy

Changes will be notified via email or website notice. The "Last Updated" date reflects revisions.

Governing Law & Jurisdiction

This policy is governed by Indian law. Disputes shall be resolved in courts of Delhi, India.

Contact Us


Name: The House of Noi
Email: Info@thehouseofnoi.com
Address: A28 Aruna Park, Shakarpur, Delhi - 110092

For unresolved complaints, you may contact the Indian Computer Emergency Response Team (CERT-In) or the Data Protection Board of India (once operational under DPDPA).